LogMeIn IT Reach
Posted on December 9, 2007 by Ben Cecka
While I’m personally a huge fan of UltraVNC and the RealVNC projects, some video issues with our software made them extremely unstable to the point that I had to find an alternative remote support solution. I looked at a few of them and settled on LogMeIn’s IT Reach.
It’s an impressive product and very affordable, even when my initial subscription set consisted of 60 computers for deployment. I was instantly blown away by the Dashboard that each system displays when I first logged in to them. I have been able to restart Services and kill frozen Processes without even needing to view their desktop.
The biggest flaw that I’ve found with it is connectivity. I’m definitely a person willing to accept the bad with the good, provided that the good is worth the effort. In this case, I feel it is. I was also willing to accept that since there was little information regarding remote systems losing their online status that it might be due to the setup that we use in our retail kiosk locations. As such, I devised a workaround via the Windows Task Scheduler. Every 10 minutes I run a script with the following line: net start logmein.
If the service is already running then it simply reports such and disappears within a second, and if the service is stopped for some reason it is started again.
Oh yeah, as you can see, the client is all browser-based and cross-platform.
Technorati Tags: logmein, it reach, remote support
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